Where is my driving licence?

Dear Editor,
I wonder if any of your readers have recently applied for a Portuguese driving licence as I did nearly a year ago. I paid the fee, which has been cashed by the authority of course, but to date nothing has arrived.
Five trips to the office in Faro: First – we have a back log. Second – holidays. Third – only one person dealing with the matter in the whole of the Algarve. Fourth – all being put on a new computer. Fifth – the computer has broken down.
Last enquiry: when can I expect my licence? As usual a lift of the shoulders, blank stare into the future and the usual reply ‘I don’t know’- or is it “I just don’t care”.