Portuguese airlines – SATA and TAP – have been rated among the worst in the industry by online legal service and mobile app AirHelp.
Rating “the saints and sinners of the global airline industry”, AirHelp assessed over 30 airlines using scores for quality, delays and responses to claims for compensation.
Azores-based airline SATA was the worst placed (34th), scoring 2.9 out of 10 in the ‘claim processing’ category, while TAP placed five spots ahead (29th), scoring an 8.1 for punctuality but a 6 and 6.2 for ‘quality’ and ‘claim processing’.
Top of the list is Qatar Airways, followed by other industry ‘heavy-weights’ including KLM, Air Baltic Corporation, Air France and Lufthansa German Airlines.
AirHelp says “air travel is about more than just the price of a ticket”, adding that the scorecard was created “to help travellers better predict how airlines will treat them, when carriers end up missing the mark and flights inevitably get delayed, cancelled or overbooked”.
The full list can be seen here (click here).
AirHelp is a legal service that strives to inform air travellers of their rights.
In August 2015, the firm stressed that most air travellers in Portugal were unaware that they are entitled to up to €600 of compensation when their flight is delayed or cancelled (click here).