Lost luggage

On average, more than 12,000 pieces of luggage went missing in European airports every day during the first nine months of 2008 – 16 per cent less than in previous years but still “excessive and unacceptable”, says transport commissioner Antonio Tajani.

He says new EU-wide rules might be necessary to solve the problem, which is frustrating for passengers and costly for the industry.

For every 1,000 passengers, 14 bags went missing in the EU, compared with about five in the US. Much of the time, the bag never made it to the aircraft or was loaded on the wrong plane.

According to industry figures, 4.6 million bags were delayed at EU airports between January and October 2008. In 2007, the number was about 6.2 million.