By NATASHA SMITH
FLIGHT CANCELLATIONS and delays as a result of heavy fog across the UK in the build up to Christmas left many people experiencing problems flying in and out of the country.
British Airways and easyJet were among many airlines forced to cancel flights last week. Both warned customers that if weather conditions did not improve, the situation could continue.
Faro airport experienced two flight cancellations last Wednesday (December 20), easyJet flight 7195 from Liverpool to Faro and the return flight, 7196.
Pamela Yeulett is a resident in the Algarve and was looking forward to having her family over for Christmas. Her son was due to board the outbound flight in Liverpool when it was cancelled at the last minute. He had travelled to the airport before being told about the flight cancellation and had to call Pamela to tell her the news.
Pamela attempted several times to contact easyJet, but found the website very unhelpful and, according to Pamela, “there is no number you can call if you are living outside the UK.”
She had to ask her sister, who lives in the UK, to contact the customer service centre. Her sister spent around an hour on the telephone and cost 60 pounds sterling .
The family were told that easyJet would reimburse travellers once they have arranged alternative travel plans, but this was only said to them over the telephone and the family are now worried that because they were unable to get written confirmation that they would be reimbursed. There is no guarantee that they will be remunerated and easyJet could not offer them any flights bound for Faro before Christmas.
Pamela managed to get her son on a Monarch flight from Manchester to Faro the following day, at a cost of around 250 pounds sterling, which she hopes to claim back.
According to a press release by British Airways: “Customers who were due to travel on any cancelled service are able to rebook, re-route their ticket (subject to availability) or claim a full refund.”
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