Faro Airport has again been awarded with a quality certificate by the Airports Council International.
Faro was one of five Portuguese airports to have their certificates renewed by the international organisation which has 580 members, operating at 1,650 airports in 179 countries and territories worldwide.
The certificates are awarded to those airports whose management teams have achieved highly rigorous standards of expertise in the fields of airport service quality, safety and management.
The certificate courses and standards aim to increase the professional knowledge and capability of airport management staff worldwide in order to improve the performance of airports in their core missions: safety, security, efficiency, quality, and social/environmental responsibility.
The five airports that got their certificates renewed were: Francisco Sá Carneiro (Porto), Lisbon Portela, Ponta Delgada’s João Paulo II, Faro and Madeira.
In the evaluation, Porto’s airport got 80.1%, Faro netted 78.7%, Lisbon (77.6%), and Madeira and Ponta Delgada both bagged 77%.
Guilhermino Rodrigues, president of the airports’ authority ANA board of directors, said that the re-award of the ACI certificates placed Portugal’s airports and their services “among those of the best-run companies in the sector”.
According to information released by ANA, “airports develop action plans using the results of passenger surveys (ASQ Survey) and performance measurements carried out in the entire Airport Process (ASQ Performance).
At the end of each year, the various results obtained from the different surveys, including those from passengers, are compared and used to determine the final percentage mark each airport receives.