When it comes to travel, it’s a well-known fact that tourists want the very best experience. However, expectations have changed in the last few years. At SandyBlue, we realised that this experience starts from the moment a guest makes an initial enquiry.
As a villa rental specialist, holidaymakers want to feel safe in your hands. That is why we invested in a dedicated guest-experience team whose sole purpose is to keep the guests updated and happy. While we have always had this team in place, we really boosted our efforts to ensure guest expectations were met and our owner partners were seeing the benefits.
Creating guest experiences
This is quite a broad question – no guest or group of guests is the same. That is why we put so much work into our guest experience offering, so that every need could be catered to.
There is so much to do and see in the Algarve. Whether guests want an active holiday or one full of complete relaxation, a carefully-designed experience brochure means there is something for everyone.
We believe a guest should do what they love most – it means their holiday memories last a lifetime. Helping them plan the perfect holiday checklist is something every guest-experience team should do. All of our communications before the guest arrives offer guidance, tips and advice so that they have a plan in place from day one.
Why a great experience benefits Algarve villa owners
With fond memories comes a desire to return for even more holiday fun. This is something that is quite common in the Algarve as it becomes a familiar destination for more people across the world.
It means endless benefits for villa owners here – something our owner partners are making the most of! Owning a property comes with plenty of work and admin, so our focus on guest experience takes so much from the owners’ already busy schedule. Zero hassle and complete peace of mind is a great feeling for owners.
As mentioned, the rewards from repeat guests are high. At SandyBlue, our 60% repeated guest rate is proof that one great experience has a huge impact on guests. As a result, our owner partners see constant interest in their properties not just from this pool of repeat guests, but from new guests who see the glowing feedback received.
Helping people make memories this summer and beyond
As summer fast approaches, the focus on guest experience continues. It is something that should always be improving, in line with current travel trends and evolving guest expectations. We are sure this year will bring new ideas and ways to make sure guests have an unforgettable experience in the Algarve.
By Joe Mountain
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Joe Mountain is founder of Algarve villa rental specialists SandyBlue.
289 392 236 | www.sandyblue.com
